In Canary Islands, we work intensely every day to ensure you can visit us in maximum conditions of safety, hygiene and quality.

To maintain the archipelago’s low incident rate for the pandemic and guarantee the sustainability of our tourist activity, AS OF THE 14TH NOVEMBER 2020 all visitors over the age of six who are not arriving from Canary Islands must present a certificate that is officially recognised by the healthcare authorities to show that they have tested negative for active COVID-19 infection in the past72 hours.

For further information please read the following document prepared by the Canary Islands Government.

Canary Islands information – SAFE DESTINATION

Safe stays at Hotel Suite Villa María

Cleaning and disinfection protocols:

All cleaning and disinfection protocols have been designed together with our technical advisers who are experts in this field, always following the recommendations of the health authorities and the WHO. We use certified virucidal disinfectant products, totally innocuous and respectful with the health of our guests and employees.

Interpersonal distancing:

All of our protocols have been designed to limit social interaction with the aim of protecting all the people present in our hotel. The redistribution of spaces, the capacity control of areas and the increase of digital means allow the safety distance to be respected.

Restaurants:

We have implemented new processes and new service and consumption formulas, without altering the quality of our guests’ experience. All the products that we offer are associated to certified suppliers and distributors.

Digitalization of the processes:

Technology enables us to digitize processes in various procedures in order to limit contact risk and reduce waiting times. Likewise, the new applications available at the hotel manage to limit the use of physical media to transmit information, improving the customer experience even more so.

Training for workers:

All the teams that work in the hotel continuously receive training on the protocols and have access to all the necessary information to ensure the well-being of our guests.

Your arrival

All of our installations will be thoroughly disinfected before opening our doors to the public. Before entering the hotel, we will check the temperature of all our team members, guests and suppliers; we will also make sure that they are wearing a facemask. As you enter the hotel, you will find a disinfectant carpet to prevent the entry and spread of any pollutants. The distance markers on the floor will help you to respect the necessary interpersonal space.

In your villa, we will welcome you with a protective pack for personal use (includes a facemask, gloves and hydro-alcoholic gel). You will also find disinfection stations in all the public areas around the hotel.

Your villa

The cleaning and sanitation of the villas will be exhaustive, using the virucidal disinfectant products approved by the Department of Health. This cleaning will be especially thorough when guests leave the villa at the end of each stay. Likewise, we guarantee a temporary interval before new guests to occupy the villa. During your stay, cleaning will only be carried out in your absence. Please contact our Reception team to coordinate cleaning timetable.

For your safety, we will remove those decorative elements that may be difficult to disinfect, such as cushions, rugs, etc. Bed linen and towels will be washed at a temperature above 60ºC. The dirty linen will be removed in sealed bags to avoid contact with clean linen. Some of the usual welcome amenities will be available only upon demand.

Since all our villas have a terrace, a garden and some even have a hot tub bath or a private pool, we invite you to make the most of your independence. We are prepared to offer you all our services in your home. With the tablet that we give you upon your arrival, you can also request any service without any physical contact.

Our common spaces

At the entrance of all of our common areas, you will find a disinfectant carpet that helps clean and sanitize the sole of your shoes. You will also see signs on the floor and on the walls that will remind you to keep the recommended distance from other guests. Our public areas will have hand sanitizer available for everyone. The points with higher risk of such as door handles, stair handrails, elevator buttons etc. will be disinfected several times a day.

In our bars and restaurants, we will increase the space between the tables so that you can enjoy your meals safely and comfortably. We have also extended our “room service” selection for those who prefer to enjoy their villa for themselves. Our gastronomic offer will be adapted to the sanitary requirements and will be continually updated according to how the situation evolves. For this reason, the breakfast offer has been redesigned, giving new approaches to service. Priority will be given to the use of disposable tablecloths, napkins and disposable materials, without forgetting to take care of the environment.

The pools, the mini club, the wellness centre and the gym will have a limited capacity and in-depth cleaning in order to ensure everyone’s health. For our younger guests we have designed washable facemasks so that they can have fun in a free but most importantly, safe manner.

Our team

Before returning to work, all of our team members at Hotel Suite Villa María will be required to pass the Covid-19 test. All of them will be provided with their own hand sanitizer and their own personal protection equipment that they will have to carry with them at all times. They will maintain a distance of 2 meters and will use operational procedures that constantly guarantee their comfort and safety. Each team member will be trained how to use the specific cleaning and disinfection materials.

Please respect the instructions given by our team at all times. Remember that all the measures we take are to make sure your stay with us is as safe as possible.

At times like these, we are here to guide you through the uncertainty, while ensuring that you and your loved ones have a pleasant, memorable, and most importantly, safe stay in your home away from home.

On behalf of the entire family at Hotel Suite Villa María, we look forward to welcoming you soon!